Reference

mcitytoto Terms & Conditions You Should Know

Before you open an account, these Terms & Conditions set out exactly what mcitytoto expects from you and what you can expect from us — covering account eligibility…

Account Eligibility RulesDANA, OVO, GoPay & QRIS PolicyGame Access TermsDispute & Closure RightsLocal Law Compliance
mcitytoto mcitytoto Terms & Conditions You Should Know
POLICY CONTACT

Reach Us When Terms Questions Arise

If any clause in these Terms & Conditions is unclear — or if a DANA deposit, OVO withdrawal or QRIS transaction sits in a pending state longer than expected — our support…

Live Chat Raise a terms or account query directly through the lobby chat window. Our team responds within minutes during peak hours to clarify any clause or payment status.
Email Support Send a detailed terms query or dispute to our support address. We aim to reply within 24 hours and will reference the specific clause your question relates to.
Help Centre The Help Centre inside your account dashboard links to the current Terms & Conditions document and flags any recent updates so you always read the version in force.
ACCOUNT INTEGRITY

How We Uphold These Terms for Your Account

We apply these Terms & Conditions consistently across every account, whether you deposit via QRIS or complete a bank transfer through BCA, BRI, Mandiri or BNI.

Phone Verification Requirement

Your account is only active after phone verification completes. This step confirms your identity before any DANA or OVO wallet is linked, keeping your balance protected from the start.

One Account Per Person

These terms permit a single account per verified identity. Duplicate accounts are flagged automatically and may be closed, with wallet balances held pending a manual review.

Transaction Record Retention

We retain a full log of every GoPay, QRIS and bank transfer transaction for audit purposes. You may request a copy of your own transaction history through the account dashboard.

Session Interruption Policy

If a Live Casino or Crash Games round is disconnected mid-session, the round outcome is determined server-side and the result posted to your account once reconnection is confirmed.

Terms Update Notification

When we update these Terms & Conditions, a notice appears on your next login. Continued account use after that notice constitutes acceptance of the revised terms.

Account Closure Request

You may request account closure at any time via live chat or email. Pending withdrawals to OVO or virtual account will be processed before the account is deactivated.

Common Questions About mcitytoto Terms & Conditions

These questions cover what our Terms & Conditions mean for your account in practical terms — from how DANA deposits are governed to what happens when a game round is disputed. If your question is not here, live chat can point you to the exact clause.

Yes. Every payment method — DANA, QRIS, OVO, GoPay and bank transfer — is governed by the same transaction terms. The specific processing steps differ, but the rules around dispute and reversal are identical.

They become binding the moment your phone verification completes and your account is activated. You agree to the current version of the terms at that point, covering all subsequent deposits and game rounds.

Eligibility depends on local law. You are responsible for confirming that accessing the mcitytoto lobby is permitted where you are located; the terms do not override any applicable Indonesian regulation.

A notification appears on your next login after any update is published. You can also view the current version at any time in the Help Centre inside your account dashboard.

Game round outcomes are determined server-side and are final once posted to your account. You may raise a dispute via email within 72 hours; we will review the server log and respond within 48 hours.

Yes. The terms allow us to suspend or close an account if activity breaches permitted use — including duplicate accounts or transactions that cannot be verified against your registered OVO or bank details.

Send a data request through the email support channel with your registered phone number. We will compile your GoPay, QRIS and bank transfer logs and deliver them within five business days.