Reference

Privacy Policy for Your mcitytoto Account

Our Privacy Policy explains what we collect when you open an account, sign in from a mobile device in Bandung, or check a DANA and QRIS transaction.

Account dataWallet recordsDevice controlsAccess requests

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How Privacy Policy Applies To Wallet Data

mcitytoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy covers details you provide during account opening, including your phone number and verification information, together with sign-in records, device signals and support messages. When you select DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we record the payment reference and status

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needed to match activity to your account; we do not use those records as a reason to request unrelated wallet credentials. We may use security logs to identify unusual access, protect the account and investigate a payment discrepancy. Cookies or similar browser storage can remember session
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choices and help us understand whether a page loads correctly. Access to the service and any data request depends on local law. You can ask us to explain, correct or remove eligible account details through the support path, subject to identity checks and records we must
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retain for security or legal reasons.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT YOUR WAY

Get Privacy Help Near Account Access

A privacy request should be easy to route, especially when a login or wallet status is unclear.

Account access Tell us if you cannot reach your account or want to confirm which phone verification details we hold. We use the account path to check identity before discussing private records.

Wallet record For DANA, OVO, GoPay or QRIS questions, include the payment reference and date shown in your account. We can trace the status without asking you to send a wallet password.

Data request Ask for a copy, correction or deletion of eligible personal details through support. We will explain the next step, any identity check and any retention reason that applies.

CONTROL YOUR RECORDS

Privacy Controls For Mobile And Account Use

We keep this policy practical by linking each data use to an account action: signing in, verifying a phone, checking a wallet status or contacting support.

Data we receive

We may receive your phone number, verification details, sign-in time, device signals, payment references and support messages. These records help connect account activity with the request you submit.

Cookie choices

Browser storage can keep a session active and remember selected settings. You can clear cookies through your browser controls, although clearing them may require another account sign-in.

Account security

We use sign-in records, device checks and phone verification to identify unusual account access. Never send a password or wallet PIN through a support request.

Retention period

We keep records only as long as needed for the stated account, security and payment purposes, or longer where a legal duty applies. The period can differ by record type.

Correction request

If your phone number or account detail is inaccurate, contact us with the correction you need. We verify the request before changing the record connected to your account.

Deletion request

You may ask whether eligible personal details can be removed. Some security, payment or legal records may remain for the required period, and we explain that result.

Privacy Policy Answers For Indonesian Accounts

These Privacy Policy answers address the searches we hear most often about account records, wallet references, device access and personal requests. If your situation is not covered, use the support contact path from your account and include enough detail for us to locate the relevant record.

It covers account details, phone verification, sign-in and device records, payment references, cookies and support messages connected with your account. Service access depends on local law.

We use phone verification to confirm account access and help identify unusual sign-ins. If you request a data change, the same check helps us avoid sharing private records with another person.

Yes. The Privacy Policy includes transaction references and status details for DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity linked to your account.

Use the signed-in support contact path and ask for an account data copy. We may request identity details before responding, and the request outcome depends on local law.

Yes. Send the field that needs correction, such as a phone number, through support. We check your identity first, then update eligible records or explain why a record must remain.

Retention varies by record and purpose. Payment references may remain for account reconciliation, security or a legal duty; support can explain the applicable reason for your record.

Ask through the account support contact path and mention your browser or device session. We can explain cookie use, sign-in signals and available controls where local law permits.

Privacy Policy for Your mcitytoto Account

Get Privacy Help Near Account Access

Privacy Controls For Mobile And Account Use

Data we receive

Cookie choices

Account security

Retention period

Correction request

Deletion request

Privacy Policy Answers For Indonesian Accounts

01 What does the mcitytoto Privacy Policy cover?

02 Why does mcitytoto need my phone verification details?

03 Does the Privacy Policy include DANA and QRIS records?

04 How can I request a copy of my account data?

05 Can I ask mcitytoto to correct my personal details?

06 How long does the Privacy Policy keep payment records?

07 Where can I ask about cookies or device data?

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